Toronto Web Design

Privacy Policy

Last updated: June 2025

1. Introduction

Toronto Web Design (“we”, “our”, or “us”), a division of Infodots, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

This policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business name submitted through our contact forms.
  • Project Information: Details about your business and website project requirements that you voluntarily provide.
  • Payment Information: Billing details processed securely by Stripe. We do not store payment card information on our servers.
  • Technical Information: IP address, browser type, device type, pages visited, and other usage data collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes for our services
  • Deliver and manage web design projects you have engaged us for
  • Process payments securely via Stripe
  • Send service-related communications, project updates, and invoices
  • Improve our website and services through analytics
  • Comply with applicable legal obligations

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience and collect analytical data. This includes Google Analytics (GA4) which collects anonymised usage statistics. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

  • Stripe: For secure payment processing
  • Google: Via Google Analytics for anonymised usage data
  • Service Providers: Third-party tools used in delivering our services, all bound by confidentiality obligations
  • Legal Requirements: Where required by law or lawful government authority

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Project-related information is typically retained for 7 years for accounting and legal purposes.

7. Your Rights

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Withdraw consent to the use of your personal information (where applicable)
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at sales@toronto-webdesign.com.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. All data transmission is encrypted via SSL/TLS. Payments are processed exclusively via Stripe's PCI-DSS compliant platform.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us: